Job Description Summary
Accurately balances all hotel income and expenses for 24 hour hotel operating period. Essential Duties & Responsibilities:
o Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues.
o Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest and house accounts.
o Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses.
o Transmit credit card batches.
o Act as hotel system liaison during night hours. Call in and open tickets with Opera, Protobase, or System Support during the overnight hours if a system fails or issues occur.
o Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
o Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages.
o Promote team work and quality service through daily communications and coordination with other departments.
o May assist with other duties as assigned.
High School diploma or equivalent, plus some customer service experience. Some college preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
Carrying or lifting items weighing up to 50 pounds
Moving about the public areas
Communicating with other people
Handling objects, products, and computer equipment
Bending, stooping, ineeling
May be required to work nights, weekends, and/or Holidays.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Additional Job Description
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Health Benefits (Health & Dental Insurance)
401(k) Retirement Plan
Sonesta Hotels & Other Outlets Discounts
Employee Recognition Programs
Newborn & Adopted Child Leave
Spousal & Domestic Partner Leave
Short Term Disability
Long term Disability
Employee Referral Program
Employee Activities & Events
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.