Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Minnetonka, MN
View more jobs in Minnesota

Job Details

Bilingual Spanish Customer Service Quality / Audit Representative - Minnetonka

Company name
UnitedHealth Group

Location
Minnetonka, MN

Apply for this job






2 hit(s)  

Profile

Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.The Bilingual Spanish Customer Service Quality / Audit Representative monitors adherence to HIPAA and the Centers for Medicare & Medicaid Services (CMS) Guidelines through quality monitoring on internal and external Medicare Telesales Agents and Sales Support Representatives. Primary Responsibilities: Monitor agents and representatives for compliance with established processes, policies and guidelines Provide feedback and coaching to agents and representatives based on evaluation results Analyze information and utilize to build recommendations to reduce errors and improve process performance Create and maintain tracking reports in relation to performance Serve as a subject matter expert to team members, supervisors and management staff Applies knowledge / skills to a range of moderately complex activities Demonstrates great depth of knowledge / skills in own function Sometimes acts as a technical resource to others in own function Proactively identifies solutions to non-standard requests Solves moderately complex problems on own Works with team to solve complex problems Plans, prioritizes, organizes and completes work to meet established objectives Clear concise communication skills Works independently Demonstrates initiative and innovative thinking

Requirements

Required Qualifications:

High School Diploma / GED

Bilingual in Spanish with the ability to read, write and translate in Spanish and English

2 years of experience in a customer service or telesales role within a call center

Ability to enter data, save, open, close within Microsoft Excel

Ability create documents, save, and close documents within Microsoft Word

Ability send and save emails and be able to use the calendar within Microsoft Outlook

Preferred Qualifications:

Associate's Degree or higher

Healthcare and / or insurance experience, knowledge of co-pays, co- insurance, and / or deducible is a plus

Quality monitoring experience

Medicare insurance experience

Physical Requirements and Work Environment:

Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer

Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, United Healthcare, Medicare, Retirement, call, quality, audit, review, Spanish, bilingual, Minnetonka, Green Bay, Roanoke, MN, WI, VA

UnitedHealth Group requires you to fill in their on-line form which will open in a different window.

Enter your email address and click 'Apply':

Apply

Prefer not to enter your email?

Company info

UnitedHealth Group
Website : http://www.unitedhealthgroup.com/

Company Profile
About UnitedHealth Group UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone. We are committed to introducing innovative approaches, products and services that can improve personal health and promote healthier populations in local communities. Our core capabilities in clinical care resources, information and technology uniquely enable us to meet the evolving needs of a changing health care environment as millions more Americans enter a structured system of health benefits and we help build a stronger, higher quality health system that is sustainable for the long term

Similar Jobs:
Bilingual Client Services Technician
location Minneapolis, MN
Support (NASDAQ: SPRT) is a fast paced environment fully committed to providing world-class customer service.  The Client Services Remote Services Technician is an entry level role which provides inbound customer service support f...
Voluntary Enrollment Solutions Manager (Minneapolis, MN)','18000107','!*!The Voluntary Enrollment Solution Manager will serve as the field based, local enrollment liaison for voluntary products.  Responsibilities include partnerin...
Floater
location Rosemount, MN
Rosemount, MN What you'll be doing Greet all customer in a professional, friendly and timely manner, including answer phone and direct customer inquiry. Maximize the customer experience by solving the whole problem. Participate in...
I like the volume of jobs on EmploymentCrossing. The quality of jobs is also good. Plus, they get refreshed very often. Great work!
Roberto D - Seattle, WA
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
AuditorCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
AuditorCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 AuditorCrossing - All rights reserved. 168