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Job Details

Call Quality Auditor - Reston VA - Military veterans preferred

Company name
Kelly Services, Inc.

Location
Reston, VA

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Job DescriptionGREAT CALL CENTER AUDITOR OPPORTUNITY IN RESTON!!!Listens to and evaluates recorded customer contacts to validate proper handling and adherence to company standards and requirementsParticipates in call calibration sessions to gain consistency Use training knowledge and audit checklist to prepare full compliance report after each call auditedMaintain accurate and up-to-date database of call auditsAdhere to audit schedules and prioritizationIdentify trends, issues, potential improvement opportunities for auditing processCommunicate findings with Supervisor/ManagementContributes to preparation of data for quality reporting purposesRegular attendance required
Requirements

Experience with adherence to formalized company policies and strong customer care focus requiredOne or more years of customer service center support experience strongly preferredPreferably Quality Assurance experience in an inbound/outbound call center environment Preferably 1 or more years of experience with contact center call recording and monitoring technologyShould be comfortable working in Excel
Why Kelly\u00ae?At Kelly Services\u00ae, we work with the best. Our clients include 95 of the Fortune 100\u2122 companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
About
Kelly Services\u00ae

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]

Company info

Kelly Services, Inc.
Website : http://www.kellyservices.com

Company Profile
William Russell Kelly founded the company in Detroit on October 7, 1946, operating as the Russell Kelly Office Service. He is widely credited with pioneering the modern temporary help industry. The company was renamed Kelly Girl Service in 1957, and it became Kelly Services® in 1966 to reflect the growing services of the company. Established in the International Marketplace In 1968, Kelly Services opened its first international office in Toronto, Ontario, Canada. The company’s first European office opened in 1972 in Paris, France. Today, we offer a full suite of outsourcing, consulting, and staffing solutions—delivered globally from over a 70-year heritage of dynamic talent innovations. Total Sales Revenue in 2016 was $5.3 billion. Fortune U.S. Rank Kelly Services is currently ranked 490 in the Fortune 500 list of America’s largest companies.

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