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Job Details

Staff Auditor I

Company name
National General Insurance

Salem, NJ

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Employee Type:



Winston-Salem, NC

Job Type:



Not Specified

Date Posted:


Job Description

Primary Purpose:

Responsible for performing structured reviews of claim files with moderate complexity to assure that they meet defined file quality standards as defined by internal and external requirements, in an objective and consistent manner for the Claims Department. Claim file reviews will address opportunities to improve and provide feedback in a positive learning environment, with the goal being continuous improvement.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Complete assigned audits with moderate complexity with accuracy and within a set time period

Participate in special events and audits as needed

Participate in

Respond to claims leadership questions and inquiries in a timely manner with accuracy

Participate in intra-team calibration sessions to ensure necessary calibration is included in this function

Maintain monthly and quarterly reporting with management over the assigned region and specialty, including assessment of action items and evaluation of action plans; an understanding and utilization of the audit tool is necessary

Interpret and apply coverage issues accurately with a full understanding of the requirements surrounding good faith file handling

Communicate effectively with all levels of employees, from front line claims representatives to department and company leaders

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED)

Proficient in the property and casualty claims handling process, including most or all product lines and coverages

Basic knowledge of policies & procedures, claims handling processes, and state legal and regulatory issues

High degree of initiative, mature judgment and discretion

Ability to resolve conflicts and empathize with others through negotiation

Effective business planning and time management skills with the ability to work under pressure and adhere to project deadlines

Basic skills in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Must possess effective verbal and written communication skills

Ability to travel up to 10% of the time

Desired Skills:

Bachelors Degree or in-lieu of degree equivalent education, training and work-related experience

3 years of experience in Insurance Claims

Solid knowledge in any combination of the following technical areas: coverage and liability assessment, material damage estimatics, property/homeowners, RV, PIP, bodily injury claims and/or resolving claims in litigation

General understanding of global company knowledge and totality of impact of decisions

Solid understanding of the insurance industry and organizational relationships of the company

General understanding of the functions of other departments (i.e. Policy Ops, Marketing, Finance)

Job Requirements


About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A - (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

- Paid Training

- Medical, Dental, Vision benefits

- Wellness Programs

- Life and Short/Long Term Disability Insurance

- 401k w/ Company Match

- Company Paid Holidays & Generous Time-off policy

- Employee Discount Program

- Career Advancement and Development Opportunities

- On-site Healthcare Clinic (Winston-Salem and Cleveland offices)

- On-site Fitness Center (Cleveland and Dallas offices)

- Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at **************.

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Company info

National General Insurance
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Company Profile
We believe there's more to auto insurance than coverages and claims. At National General Insurance, we start with experience – yours. We're guided by your unique needs, translated into the policy that works best for you, your family and the vehicles you drive. Our job? To give you the benefits of our experience. More than 60 years of it, grounded in the automotive industry. We take pride in the insurance products and services we offer, designed to give you the best possible auto insurance coverage – affordably – from your first car to your 21st. We are committed to your complete satisfaction. And if you do need to make a claim, we'll handle it as quickly, professionally and gently as we can. We don't just want to “get” your business. We want to keep it.

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