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Dog and Cat Dept Mgr

This job is expired..
Burlington, MA


Our vision at Petco is Healthier Pets. Happier People. Better World.

We’re making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.

From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization. 

Purpose Statement:

Responsible for the achievement of the dog and cat department’s budgeted sales goals, gross margin, merchandise shrink targets, managing inventory levels, reported budgeted expense rates and budgeted contribution.  Accountable for driving sales and for the overall effective operations within the area of dog and cat food, litter, supplies, toys, treats, rawhide, containment, apparel, etc.

You will provide associates with ongoing training and coaching while ensuring a friendly and courteous atmosphere in the department. Working with store management, you will develop proper scheduling to promote excellent customer service during all store hours. You will also partner with the Inventory Manager to ensure in-stock levels. 

Essential Job Duties:

Ensure food and litter backstock is worked daily and all other department backstock a minimum of three times per week.

Ensure OSE standards are maintained in the department.

Provide training and coaching in GUEST and product knowledge to associates daily on the sales floor and on an ongoing basis. Ensure a friendly and courteous atmosphere by all associates in the department.

Achieve attachment rate goals.

In partnership with the GM/AM ensure proper scheduling is being maintained in the department to ensure in-stock goals and customer service during peak hours.

Partner with the Inventory Manager to ensure in-stock levels.  Goals are achieved by reporting max changes or requested overrides.

Effectively organize and price all clearance merchandise for the department.

Assist the GM/AM in planning out location changes needed to the grid and ad planner to maximize sales.

Analyze Polaris data for the department and make recommendations for improvement.

Manages and coaches sales associates in providing great customer service and in performing their assigned task with the objective of achieving budgeted sales.

Communicate all situations and/or conditions that affect the store to the GM/AM (e.g. customer complaints, item requests, inadequate inventory levels, etc.).

Perform duties and assume responsibility as Manager on Duty (MOD) as needed.

Ensure the completion of all planograms, Cut Ins and Reworks.

Perform all special or other projects as assigned.

Provide quick and courteous service to all customers by determining their needs, sharing product knowledge and suggesting the appropriate merchandise to satisfy their needs.

Ensure OSE standards are maintained throughout the store

Ensure that the store is opened and / or closed in accordance with established P&Ps

Adhere to and promote established safety procedures.

Assist the GM/AM in planning out location changes needed to the grid and ad planner to maximize sales.

Work Environment:

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly.  Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment.  Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel.

Job Requirements

Education and Experience:

 A high school diploma or G.E.D. is required.  Previous experience in retail setting as a department manager, team lead or sales associate. Experience supervising associates, or demonstrating an aptitude for training, motivation and sales technologies, analytical abilities, as well as, a professional appearance and demeanor.  Must be licensed to operate a motor vehicle.

Company info

PETCO Animal Supplies, Inc.
Website :

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