Job Description When you look at your career, you want to know that you\u2019re making a difference. You want to go home every day proud of what you\u2019ve done. At Wells Fargo Audit Services (WFAS), we\u2019re with you. WFAS is a provider of independent, objective assurance and advisory services delivered through a highly professional and diverse team. As a business partner, Audit makes significant contributions to protecting the value of Wells Fargo\u2019s corporate assets.The CSP Team plays a critical function within WFAS planning their approach to audits in the realigned Conduct Management Office (CMO) business group, including conduct risk management, sales practices, allegations, internal investigations, and complaints management. The CSP team is also responsible for oversight and assurance that consent order and other work relative to regulatory actions and expectations is being effectively performed by the business. We are seeking an Audit Manager within the Conduct and Sales Practices (CSP) Audit team that will focus primarily on enterprise complaints management. The ideal candidate will demonstrate a comprehensive knowledge and understanding of complaints management processes across the enterprise including intake, distribution, research, response, quality assurance, and reporting. The Audit Manager will have the following primary responsibilities:\u2022 Perform independent reviews on an ongoing basis of complaints activities across the enterprise. \u2022 Demonstrate subject matter expertise related to complaints management policy and processes across the enterprise.\u2022 Identify and manage effective risk-based audit coverage for complaint management processes.\u2022 Exhibit strong critical judgment regarding issue notification and escalation of issues to business partners and executive management.\u2022 Manage a high performing geographically dispersed team of 1-3 individuals, while providing effective coaching and team member development.\u2022 Consistently demonstrate the ability to go above and beyond expectations.\u2022 Drive for superior results and quality.\u2022 Evaluate and provide creative solutions for complex problems.\u2022 Maintain a
o surprises\ environment with business partners, peers and WFAS management by fostering an environment of open communication.Responsibilities will include but are not limited to:\u2022 Cultivate and enhance relationships with WFAS team members, business partners, and/or regulators through competent and professional interactions and consultation.\u2022 Communicate clearly, concisely, professionally, timely, and in context, to engage and inform team members/stakeholders.\u2022 Embrace diversity and inclusion to influence, negotiate, and facilitate to achieve optimal results.\u2022 Demonstrate ability to coach and lead all levels, including senior leadership.\u2022 Assess and articulate issues, risks and proposed solutions to all levels of the organization. Required Qualifications
7 years of experience in one or a combination of the following: audit, control testing, control and risk identification, or audit analysis
2 years of leadership experience
Audit experience at a large financial institution or auditing company.
A BS/BA degree or higher in accounting, finance, or business administration
Certification in one or more of the following: CPA, CAMS, CRCM, CIA, CISA or Commissioned Bank Examiner designation
Leadership experience for professional auditors, risk management, or project leadership professionals
Solid knowledge and understanding of audit methodologies and tools that support audit processes
Strong analytical skills with high attention to detail and accuracy
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Solid problem solving skills
Excellent verbal, written, and interpersonal communication skills
Strong organizational, multi-tasking, and prioritizing skills
Other Desired Qualifications \u2022 Comprehensive knowledge and understanding of complaints management processes across the enterprise including intake, distribution, research, response, quality assurance, and reporting. \u2022 Ability to deliver multiple concurrent projects or large scale individual projects on time and within budget\u2022 Ability to negotiate, influence, and collaborate to build successful, productive relationships in a geographically diverse environment\u2022 Proactive with a strong sense of urgency\u2022 Highly resourceful and agile\u2022 Ability to work independently with minimal supervision\u2022 Proficient with Microsoft Office Products: Power Point, Excel and Word Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Website : https://www.wellsfargo.com/
Wells Fargo & Company provides retail, commercial, and corporate banking services to individuals, businesses, and institutions. The companys Community Banking segment offers checking and market rate accounts, savings and time deposits, individual retirement accounts, and remittances; and lines of credit, auto floor plan lines, equity lines and loans, equipment and transportation loans, education and residential mortgage loans, and credit and debit cards. This segment also provides equipment leases, real estate and other commercial financing, small business administration financing, venture capital financing, cash management, payroll services, retirement plans, health savings accounts, and merchant payment processing and private label financing solutions, as well as purchases retail installment contracts. Its Wholesale Banking segment offers commercial loans and lines of credit, letters of credit, asset-based lending, equipment leasing, international trade facilities, trade financing, collection, foreign exchange, treasury management, investment management, institutional fixed-income sales, interest rate, commodity and equity risk management, insurance, corporate trust fiduciary and agency, and investment banking services, as well as online/electronic products. This segment also provides construction, and land acquisition and development loans; secured and unsecured lines of credit; interim financing arrangements; rehabilitation loans; affordable housing loans and letters of credit; loans for securitization; commercial real estate loan servicing; and real estate and mortgage brokerage services. The companys Wealth, Brokerage, and Retirement segment offers financial advisory, wealth management, brokerage, retirement, trust, and reinsurance services. As of March 7, 2014, it operated through 9,000 locations and 12,000 ATMs, and offices in 36 countries, as well as through wellsfargo.com. The Company was founded in 1852 and is headquartered in San Francisco, California.